Tuesday, March 2, 2010
Hopefully, this saga is behind me
We went out this weekend and purchased a new dryer. Our old one was only purchased a couple of years ago by us but it was used before that and it wasn't used to the industrial sized abuse that we put the machine through. Poor thing lost it's timer several months ago so we have been having to use it only during times when we are home to watch that it doesn't get the clothes overdry and burned up! Anyway, I went to HHGregg and purchased a new one which was to be delivered yesterday. They called bright and early yesterday morning and said they would be there between 9 and noon. Well, we must have been first on the delivery list and they were sitting just around the corner waiting to hear that the call had been placed. It wasn't past 9 am when Gma called me at work and said they delivered the dryer but could not hook it up because we don't have the right plug... Of course, mostly she didn't understand what they were talking about so 3 phone calls and 45 minutes later, I received a phone call back from HHGregg customer service and they said they could not install it because we have a Range outlet and have to have specifically a Dryer outlet. So, I began doing some research and found out the difference has to do with relatively new building codes, etc. There are a couple of fixes so I started working on one of the fixes. In the mean time, I learned that the set up team had not taken the old dryer out of my house. So another two phone calls and I was able to schedule them to come and get the old dryer. So this morning, again before 9 am Gma calls me and says "Hi. I think I must have screwed up." I said "what?" She said they came to pick up the old dryer and she sent them away because she forgot the old dryer was still down there. Sooooooo.... back on the phone. This time it only took one phone call but three transferrs to get me hooked up with the delivery office. They paged the driver and they went back and picked up the dryer. I will probably only believe it when I see that it is missing from the basement. Tonight's project will be getting the dryer hooked up and making the appropriate changes to do that. It should be easier than the sink saga was (oh, we still don't have hot water there but that is a story for another time)! By this time tomorrow, I hope to have things back in order and a new dryer in working order!! Adam says the old dryer is gone now so I trust that he knows what he is talking about since the old one was just sitting a few feet from his bedroom door.
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